Terms & Conditions

These Terms & Conditions ("Terms") govern your use of unknwnglobal.com and any engagement with Unknwn Global for marketing, advertising, web development, social media marketing, e-commerce, or branding & design services, including any retainer or custom website development agreement. By engaging Unknwn Global or using this site, you agree to these Terms.

1. Services & scope

Unknwn Global provides strategic and execution services across Marketing & Management, Advertising, Web Development, Social Media Marketing, E-commerce, and Branding & Design, in some cases delivered with technology support from our group company Levata. The specific scope, deliverables, timeline, and fees for any engagement are set out in a separate proposal, statement of work, or retainer agreement, which forms part of these Terms once signed by both parties.

2. Retainer agreements

Unknwn Global does not sell fixed retainer packages. Where services are delivered on a retainer basis (including website and platform development retainers), scope and fees are agreed individually per client, and the following applies unless otherwise agreed in writing:

• Term & renewal: retainers run on a recurring monthly basis and renew automatically unless cancelled in accordance with the notice period stated in the applicable agreement.
• Scope of coverage: the hours, deliverables, and service levels covered are defined individually in the signed retainer agreement. Work outside that scope is quoted separately.
• Access & credentials: clients grant Unknwn Global the minimum access necessary (hosting, CMS, ad accounts, analytics, etc.) to perform retainer services. Access is documented and can be revoked or transferred by the client at any time.
• Cancellation: either party may cancel a retainer with written notice as specified in the signed agreement. Fees for work already performed remain payable.
• Ownership on termination: upon termination, client-owned source code, content, and data are made available to the client, and Unknwn Global will delete or return any retained copies within a reasonable period.

3. Custom website & platform development

Unless otherwise agreed, custom code, designs, and platforms developed specifically for a client become the client’s property upon full payment, while Unknwn Global and Levata retain the right to reuse general methodologies, frameworks, and non-client-specific components across other engagements. Third-party licenses (plugins, themes, SaaS tools) remain subject to their own terms.

4. Fees & payment

Fees, billing cadence, and payment terms are set out in the applicable proposal or retainer agreement. Late payment may result in suspension of services, including website hosting or maintenance, until accounts are brought current.

5. Confidentiality & data privacy

Each party agrees to keep confidential information received from the other confidential and use it only for the purposes of the engagement. Handling of personal and client data is further described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Intellectual property

Unknwn Global and Levata retain ownership of any pre-existing tools, frameworks, and proprietary systems used to deliver services. Client trademarks, brand assets, and business data remain the property of the client at all times.

7. Warranties & liability

Services are performed with reasonable skill and care in line with industry standards. To the maximum extent permitted by law, Unknwn Global’s liability for any claim arising from an engagement is limited to the fees paid for the specific service giving rise to the claim over the preceding three months, except where liability cannot be limited by law.

8. Termination

Either party may terminate a project or retainer agreement for material breach that remains uncured after written notice, in addition to any termination rights specified in the applicable agreement.

9. Governing law

Unless otherwise specified in a signed client agreement, these Terms are governed by the laws of Sri Lanka, the jurisdiction of registration for UNKNWN GLOBAL (PVT) LTD, without regard to conflict-of-law principles.

10. Changes to these Terms

We may update these Terms from time to time; material changes will be reflected by updating the "Last updated" date above. Active client agreements are governed by the terms in effect at signing unless amended in writing.

11. Contact

Questions about these Terms can be directed to hello@unknwnglobal.com or to our registered office address above.